Our policies that we apply

Privacy Policy

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, in order to improve the customer experience we collect the Internet Protocol (IP) address used to connect your computer to the Internet; e-mail address and password for login; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, duration of visits to particular pages, information about the interaction between pages and methods to navigate away from the page. We also collect personally identifiable information (including name, e-mail address, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.

When you make a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, address and e-mail address. Your personal information will only be used for the specific purposes mentioned above.

We collect this non-personal and personal information for the following purposes:

To provide and operate the Services;
To provide our users with ongoing technical support and assistance;
To contact our visitors and users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.
To comply with applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and general applications, which store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company comply with the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers.

We may contact you to inform you about your account, to resolve problems with your account, to resolve a dispute, to collect fees or monies owed, to survey your opinion through surveys or questionnaires, to send updates about our company, or as necessary to contact you to enforce our user agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you by e-mail, telephone, text messages and post.

If you no longer wish us to process your data, please get in touch with us at support@greenier.ca or send us a letter to:
Greenier, 4287 rue Ernest-Gendreau,
Montreal, Quebec, H1X 3M5.

We reserve the right to change this privacy policy at any time, so please check back frequently. Modifications and clarifications will take effect as soon as they are published on the website. If we make material changes to this policy, we will notify you here of the updated policy so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.

Privacy Policy

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, in order to improve the customer experience we collect the Internet Protocol (IP) address used to connect your computer to the Internet; e-mail address and password for login; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, duration of visits to particular pages, information about the interaction between pages and methods to navigate away from the page. We also collect personally identifiable information (including name, e-mail address, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.

When you make a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, address and e-mail address. Your personal information will only be used for the specific purposes mentioned above.

We collect this non-personal and personal information for the following purposes:

To provide and operate the Services;
To provide our users with ongoing technical support and assistance;
To contact our visitors and users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.
To comply with applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and general applications, which store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company comply with the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers.

We may contact you to inform you about your account, to resolve problems with your account, to resolve a dispute, to collect fees or monies owed, to survey your opinion through surveys or questionnaires, to send updates about our company, or as necessary to contact you to enforce our user agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you by e-mail, telephone, text messages and post.

If you no longer wish us to process your data, please get in touch with us at support@greenier.ca

We reserve the right to change this privacy policy at any time, so please check back frequently. Modifications and clarifications will take effect as soon as they are published on the website. If we make material changes to this policy, we will notify you here of the updated policy so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.

Returns and Refunds Policy

Returns:

Due to the nature of our products, returns are not accepted once Seedpods have been prepared or shipped. Refunds can only be considered in the event of an error in order processing or defective products.

Certain situations only allow for partial refunds (if applicable).

Any item that does not correspond to its original condition, is damaged, or is missing parts for reasons not related to our error.
One or more services deployed on-site have not been performed.

Cancellations:

Orders can be cancelled within 48 hours of payment. After this period, cancellations may be subject to a processing fee.

Refunds:

After receiving and verifying the progress of the project, we will send you an email to confirm that we have received your request and confirm the refund. Within a few days, your refund will be processed and a credit will be automatically credited to your credit card or original method of payment. Refunds with receipts will be made according to the price paid at the time of purchase.

Exchange (where applicable):
We will only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at support@greenier.ca and send your item back.

Sustainable development policy

Greenier is committed to integrating the principles of sustainable development into every sphere of what we develop and deliver, to ensure sustainability and quality of life for the long-term beneficiaries who will be future generations. In the near future, this approach will yield tangible results

Strengthening economic development and local communities,
Reduce transportation, greenhouse gases, over-packaging and final waste,
Enriching a sense of belonging and pride in one's local and regional environment,
Preservation of natural environments and biodiversity.

Guiding objectives:

Procure products and services that meet sustainable development criteria.
Increase procurement from social economy suppliers.
Prioritize the 3RV principle (Reduce, Reuse, Recycle, Recover).
Adopt a general approach to sustainable development, responsible practices, and improved environmental performance in its activities, products, and services.
Limit greenhouse gas emissions, prioritize energy efficiency and sustainable water management
Engagement in different communities
Select local products, partners, and suppliers
And favour small producers and artisans